Frequently Asked Questions

​

How do I place an order?

To place an order, please send an email from the contact page detailing your order and any inquiries/comments you may have. A 50% non-refundable deposit is required to secure an order date. Your event date is not secured until your deposit is paid.

​

How far in advance should I place an order?

Orders are booked on a first-come, first-served basis. Therefore, it is best to provide notice as soon as possible as inquiries are received for dates up to 6 months-1 year in advance. For last minute requests, minimum 2 weeks' notice is required to allow enough time for quoting, briefing & preparations.

​​​

How do I pay for my order?

A 50% non-refundable deposit must be paid by E-Transfer to the email provided to you once your invoice is issued. One week before delivery/pick up, customers will receive an email requesting the remaining balance to be paid in full. If the remaining balance is not paid prior to 72 hours before the date of delivery/pick up, your order will be cancelled. If your order is placed within 2 weeks before your order date, your order MUST be paid in full in order to proceed. 

​

Is Cake & Beau nut-free?

Cake & Beau is NOT nut-free as many ingredients are not sourced from nut-free facilities. As a responsible consumer, it is your responsibility to provide information on any potential allergies to fruits, chocolate, nuts, etc.

​

Do you offer dessert set up/plate/stand rentals?

Yes! Please email for pricing and availability.

​

Is there a minimum quantity that must be ordered for treats and flavours?

All confections are sold in multiples of 1 dozen (12). One flavour per 1 dozen.​

​

Which type of buttercream is used for your desserts?

Cake & Beau only uses Swiss Meringue Buttercream. It is a meringue-based buttercream made by whipping a mixture of egg whites and sugar that has been gently heated in a double boiler until the sugar dissolves and the egg whites are cooked. The mixture is then whipped with butter and flavouring to create a beautifully soft silky buttercream. Swiss Meringue buttercream tends to accept light and soft hued colours best, as excessively dark/intense colours can result in a change in consistency.

​

How do I store a cake before consumption?

Cakes and baked goods are very temperature sensitive. Cakes can be stored in the fridge before your event but are at their best taste and consistency when served at room temperature. Here at Cake & Beau, it is highly recommended to bring a cake to room temperature a minimum of 2 hours before serving to acquire the ideal texture.

​

How do I store leftovers?

If there are any leftovers, we recommend cling wrapping or placing the cake slices in an air-tight container in the fridge. Bring up to room temperature before indulging!

​

Do you offer fondant cakes?

Cake & Beau does not offer fondant covered cakes. 

​

Do you offer foam (fake) cakes?

While foam cakes are available upon request, this does not affect price as the hours of labour & intricacy of design remain the same. Foam cakes are advised for tiered cakes that are to be up-sized for display purposes to reduce cake wastage.​

​

Can you copy an exact cake/treat design?

This is simply not possible as every decorator possesses different skills, techniques & styles. While inspiration & mood boards are welcome, Cake & Beau does not directly replicate cakes designed by others for copyright reasons and to avoid disappointment. Rather, inspiration wll be drawn from images and will be recreated in signature Cake & Beau style. Cake & Beau reserves the right to reject designs that do not comply with the signature style.

​

Do you offer delivery?

Delivery is offered in Vaughan, Toronto & the GTA. Please email for applicable delivery locations and pricing.

​

Is delivery mandatory?

It is not mandatory. Free pickup is offered in Woodbridge, Ontario (full address will be on the invoice). Cake & Beau cannot take responsibility for any damages to cakes or treats after they have been picked up. For large cake orders, it is highly recommended to add delivery to your order.

​

How should I transport my cake/treats to my event?

It is encouraged to purchase delivery to ensure a safe arrival of your treats, it is possible to transport your treats yourself. Here are some of the things you need to know if you are transporting your own cake:

• Transport your cake or treats on a flat surface, ex. the flat floor of your passenger seat footwell, preferably on an anti-slip surface (ex. a rubber car mat).

• DO NOT keep your cake on a slanted or uneven surface, such as on the seat. This could result in the cake tipping over, or the cake layers sliding.

• Cakes and treats are temperature sensitive and should be transported in an air conditioned car, preferably out of direct sunlight (but not in a very warm trunk).

• While driving, do not speed, brake excessively hard or make sharp turns. Reckless driving will result in damages to your cake and treats.

​

Does Cake & Beau offer classes?

Not at the moment. Hopefully in the future!

​

​

For any additional questions, please email hello@cakeandbeau.com.

​